Privacy Policy

Neo Media LTD

Clause 1 – Introduction and Scope

This Privacy Policy explains how Neo Media LTD, located at Unit 3D, Nord Point House, Nord Point Business Park, New Mallow Road, Cork T23AT2P, Ireland, collects, uses, stores, and protects personal data of visitors and clients.
The protection of your personal data is of utmost importance to us, and we are committed to complying with the General Data Protection Regulation (EU Regulation 2016/679 – GDPR) and the Irish Data Protection Act 2018.
By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.

Clause 2 – Identity of the Data Controller

The Data Controller responsible for the processing of personal data is:

Neo Media Ltd
Unit 3D, Nord Point House, Nord Point Business Park, New Mallow Road, Cork T23AT2P, Ireland info@neo-mediamarketing.com

If necessary, Neo Media LTD may appoint a Data Protection Officer (DPO) whose contact details will be provided on request.

Clause 3 – Categories of Personal Data Collected

Neo Media LTD may collect and process the following categories of data:

• Identification data: first name, last name, company name, job title.
• Contact details: email address, postal address, telephone number.
• Technical data: IP address, browser type, device identifiers, cookies, log files.
• Commercial data: history of requests, interactions with our services, billing data.
• Marketing preferences: consent to newsletters, participation in campaigns, responses to surveys.
  We only collect data that is strictly necessary for the purposes described in this Privacy Policy.

Clause 4 – Legal Bases for Processing

The processing of personal data by Neo Media LTD is based on the following legal grounds (Article 6 GDPR):

• Consent: for subscription to newsletters, acceptance of cookies, or receipt of marketing communications.
• Performance of a contract: when processing data necessary to deliver the services ordered.
• Legal obligations: compliance with accounting, tax, or regulatory requirements.
• Legitimate interests: ensuring website security, improving our services, preventing fraud.

Clause 5 – Purposes of Processing

The personal data collected by Neo Media Marketing is processed for the following purposes:

1. Provision and management of the services offered through the website.
2. Management of client relationships, including communication and billing.
3. Sending of commercial offers, newsletters, and promotional campaigns, subject to prior consent.
4. Improvement of website functionalities and user experience.
5. Compliance with legal and regulatory obligations in force in Ireland and the European Union.

Clause 6 – Data Retention Periods

Neo Media LTD retains personal data only for as long as necessary for the purposes for which it was collected, and in compliance with applicable legal and regulatory obligations.

• Client data is kept for the duration of the contractual relationship, plus a period of five (5) years after its termination.
• Prospect data used for marketing purposes is kept for a maximum of three (3) years after the last contact from the individual.
• Accounting data and invoices are kept for seven (7) years, in accordance with Irish tax law.
• Cookies and similar technologies are stored for a maximum of thirteen (13) months.

Clause 7 – Data Sharing and Disclosure

Personal data may be disclosed to third parties strictly within the limits of the purposes stated in this Privacy Policy:

• Service providers and subcontractors involved in the performance of services (e.g., hosting providers, payment processors, email marketing platforms).
• Public authorities or regulators, where required by law or regulation.
• Professional advisors (lawyers, accountants, auditors) for compliance and risk management.
  In all cases, Neo Media Marketing ensures that such third parties are bound by confidentiality and data protection obligations equivalent to those provided under GDPR.

Clause 8 – International Data Transfers

Where personal data is transferred outside the European Economic Area (EEA), Neo Media Marketing ensures that such transfers are made in compliance with GDPR, either:

• To countries recognized by the European Commission as providing an adequate level of protection;
• On the basis of Standard Contractual Clauses (SCCs) approved by the European Commission;
• Or subject to other appropriate safeguards such as binding corporate rules.
  Users will be informed if their data is to be transferred to a country outside the EEA and may request details of the safeguards implemented.

Clause 9 – Rights of Data Subjects

In accordance with Articles 12 to 22 GDPR, users have the following rights:

• Right of access: to know what data is collected and how it is processed.
• Right to rectification: to request the correction of inaccurate or incomplete data.
• Right to erasure (“right to be forgotten”): to request deletion of personal data under certain conditions.
• Right to restriction of processing: to limit the processing of personal data in specific situations.
• Right to data portability: to receive personal data in a structured, commonly used format and transmit it to another controller.
• Right to object: to oppose the use of personal data for direct marketing or for reasons related to their particular situation.

Clause 10 – Exercising Data Protection Rights

To exercise their rights, users may contact Neo Media LTD by email at info@neo-mediamarketing.com or by post at the company’s registered office.
Requests will be processed within a maximum period of one (1) month from receipt, in accordance with GDPR. In the event of a complex request, this period may be extended to two (2) months, with prior notification to the user.
Users also have the right to lodge a complaint with the Irish Data Protection Commission (DPC) if they believe their rights have been infringed.

Clause 11 – Data Security

Neo Media LTD implements appropriate technical and organizational measures to ensure the confidentiality, integrity, and availability of personal data. These measures include encryption technologies, secure servers, access controls, regular monitoring, and staff awareness training.
Despite these efforts, users acknowledge that no method of transmission or storage on the Internet is 100% secure. Neo Media LTD cannot guarantee absolute protection against unauthorized access, cyberattacks, or data breaches, but undertakes to react promptly and transparently in the event of such incidents, in accordance with GDPR obligations.

Clause 12 – Cookies and Tracking Technologies

Neo Media LTD uses cookies and similar technologies to:

1. Facilitate navigation and improve user experience.
2. Analyze website traffic and performance.
3. Deliver targeted advertising and marketing campaigns.
   Some cookies are strictly necessary and do not require consent, while others (analytical, marketing, social media) require the user’s prior consent via the cookie banner. Users may at any time withdraw or modify their cookie preferences. Further details are provided in our Cookie Policy.

Clause 13 – Processing of Data Concerning Minors

Neo Media LTD does not knowingly collect or process personal data from individuals under the age of 16 years without verifiable parental consent. If a parent or guardian discovers that a minor has provided personal data without consent, they should contact Neo Media LTD immediately at info@neo-mediamarketing.com so that such data can be deleted.
Neo Media LTD reserves the right to take measures to prevent access by minors to certain services where legal or ethical obligations so require.

Clause 14 – Updates and Modifications of the Privacy Policy

Neo Media LTD reserves the right to amend or update this Privacy Policy at any time, in order to reflect changes in legislation, regulatory requirements, or services offered.
Users will be notified of any substantial modifications, either by a notice published on the website or by direct communication (e.g., email). Continued use of the website after the publication of such modifications constitutes acceptance of the revised Privacy Policy.

Clause 15 – Links to Third-Party Sites

The website may contain links to third-party websites, plug-ins, or applications. By clicking on those links or enabling such connections, users may allow third parties to collect or share personal data.
Neo Media LTD does not control these third-party websites and assumes no responsibility for their privacy policies or practices. Users are encouraged to read the privacy policies of each website they visit before submitting personal data.

Clause 16 – Automated Decision-Making and Profiling

Neo Media LTD may use automated tools, including profiling, to analyze user preferences, improve marketing campaigns, and deliver personalized content. Such processing will never produce legal effects or significantly affect individuals without human intervention.
Users may object to profiling at any time by contacting info@neo-mediamarketing.com and may request human review of any automated decision that concerns them.

Clause 17 – Data Breach Notification

In the event of a personal data breach likely to result in a risk to the rights and freedoms of individuals, Neo Media Marketing undertakes to notify the Irish Data Protection Commission (DPC) within 72 hours of becoming aware of the incident, in accordance with Article 33 GDPR.
If the breach presents a high risk to the user, Neo Media LTD will also inform the concerned individuals without undue delay, describing the nature of the breach, its potential consequences, and the corrective measures implemented.

Clause 18 – Responsibilities of Users

Users remain responsible for the accuracy and relevance of the personal data they provide. They undertake to refrain from communicating data belonging to third parties without authorization and to update their information in case of modification.
Neo Media LTD shall not be held liable for damages resulting from inaccurate, incomplete, or misleading information provided by users.

Clause 19 – Right to Lodge a Complaint

If a user considers that Neo Media LTD has not complied with data protection obligations, they have the right to lodge a complaint with the competent supervisory authority:

Data Protection Commission (DPC)
21 Fitzwilliam Square South, Dublin 2, D02 RD28, Ireland
🌐 www.dataprotection.ie

Users are encouraged to first contact Neo Media LTD to resolve any issue amicably before referring the matter to the supervisory authority.

Clause 20 – Contact Information

For any question relating to this Privacy Policy or the exercise of GDPR rights, users may contact:

Neo Media LTD
Unit 3D, Nord Point House, Nord Point Business Park, New Mallow Road, Cork T23AT2P, Ireland
info@neo-mediamarketing.com

All requests will be handled with the utmost diligence, in compliance with applicable data protection laws.